FAQ

Below you will find the answers to some frequently asked questions.

  1. Who will tell me the quality of my embryos?
  2. When will I be updated about my embryos?
  3. What does the tick or snowflake in the corner of my image stand for?
  4. Are my embryos safe?
  5. Who should I call if I have questions or feel worried?
  6. How long will my images and videos be available?
  7. If I don’t want to see images anymore what do I do?
  8. Can I share my images to other applications other than Facebook & Twitter?
  9. How do I share my videos?
  10. Can more than one person log on to the portal at the same time using the same login details?
  11. Who else has access to my images?

Genea light blue information iconAsk us

If you still have a query that we haven’t answered here, please contact us on 1800 694 363 or email grow@genea.com.au. If you leave a message we will endeavour to return your call as soon as possible between the hours of 8:00am - 4:30pm (Mon-Fri) and 10:00am - 2:00pm (Sat-Sun).

 

1. Who will tell me the quality of my embryos?

Genea Nurses and Scientists will provide you with information about the quality of your embryos when they speak with you at set times. Embryo quality cannot be determined by looking at just one image, such as the one that is visible on the portal. It is important to note that even though an embryo may appear to be of good quality, this does not guarantee a pregnancy.

Your scientist will be assessing the quality of your embryos based on many factors including, but not limited to, the footage and images they access from Geri. Our Genea Scientists are well trained in determining which embryos are of good quality and have the best potential for transfer or freezing.

2. When will I be updated about my embryos?

You can expect an update regarding your embryos on the following days:

Day 1: The day after egg collection or egg thaw a Nurse will call to inform you of how many eggs fertilised.
Day 3: A Scientist will call with an update regarding the number of cell divisions the embryo has undergone.
Day 5: A Scientist will either speak to you before embryo transfer along with your Doctor or, if you are not having a transfer, we will be in touch by phone during the day.
Day 6: This is the final day the embryos are in culture. A Scientist will call during the day with an embryo update.

3. What does the tick or snowflake in the corner of my image stand for?

The tick indicates which embryo was transferred and the snowflake indicates which embryos were frozen. If a tick or snowflake replaces an image, this means the embryo was transferred or frozen on previous days.

4. Are my embryos safe?

The camera inside the Geri incubator does not disrupt the development of the embryos in fact it allows the embryos to remain undisturbed for longer. Geri is a state of the art incubator equipped with gas and temperature monitoring. It is designed to be the optimal environment for developing embryos outside the womb.

5. Who should I call if I have questions or feel worried?

It is not uncommon for some embryos to stop developing. We have made the decision that it is important for you to view not just the good embryos but also those that do not progress. We understand that sometimes seeing these images may cause concern or worry and that you may have questions about your embryos. If you would like to discuss your embryo images with a Scientist please contact us on 1800 694 363. If you leave a message we will endeavour to return your call as soon as possible between the hours of 8:00am - 4:30pm (Mon-Fri) and 10:00am -2:00pm (Sat-Sun).

6. How long will my images and videos be available?

The day after your egg collection or egg thaw (Day 1), your embryo images and videos will begin to be uploaded to your portal. Access to the portal, and thus your images and videos, will expire three weeks from the day your eggs are inseminated (Day 0). You will receive an email notification when the images and videos are due to expire so you can organise to download any images and videos you would like to keep. Please ensure emails from grow@genea.com.au are not sitting in your junk mailbox.

7. If I don’t want to see images anymore what do I do?

If being signed up to the portal is concerning you, please call 1800 694 363. If you leave a message we will endeavour to return your call as soon as possible between the hours of 8:00am - 4:30pm (Mon-Fri) and 10:00am - 2:00pm (Sat-Sun).

8. Can I share my images to other applications other than Facebook & Twitter?

Yes, when you click on the share icons bar under your embryo image your device will open up all applications (apps) available to you for sharing, including your email app. You can also download the image, save it to your camera roll and then upload it directly from your camera roll to whichever program you choose.

9. How do I share my videos?

At this stage only your images can be shared using the share functionality. However, if you would like to share your videos you can still do so by first downloading them to your device and then uploading them to your chosen application.

10. Can more than one person log on to the portal at the same time using the same login details?

Only one account can be set up for the portal under the name of the person undergoing treatment (egg collection or egg thaw). Login details for this one account can be shared on multiple devices simultaneously.

11. Who else has access to my images?

You can choose to share your images or videos with family or friends. Our Nurses and Doctors do not have access to your images. Only our Scientists have access to all images captured by the Geri incubator.

 

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